Voice and Accent Trainer

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Key Responsibilities

• Develop, implement and evaluate targeted training initiatives including classroom training, online training and distance learning initiatives
• Evaluate the effectiveness of training resources providing recommendations for improvement
• Provides guidance certification programming including testing and validation for performance initiatives
• Identifies integration points of current operating procedures and clarify targeted objectives for training resources
• Partners on initiatives designed to enhance staff performance and organizational efficiencies
• Identifies opportunities for targeted training initiatives including classroom training, online training and distance learning initiatives

• Audit voice calls and send feedback emails, as per business requirement
• Conduct 1-0-1s for BQs
• Presence and participation in Ops huddles on a monthly basis
• Identify and award good performers through ingenious talk and applause
• Create flyers/quizzes etc to enhance knowledge of associates
• Conduct refreshers on call flow or customer service
• Contribute ideas toward process improvement
• Participate in CTT calibration and keep variance at minimum
• Timely reporting with accuracy

Primary Skills: -

• Education: Bachelor’s Degree in English/TEFL/ESL
• Auditing experience preferred
• Intermediate computer skills with Microsoft Office (Word, Excel, Outlook, PowerPoint) required
• Basic knowledge of SharePoint or other collaborative tools a plus
• Excellent verbal, written, and interpersonal communication skills
• Strong time management skills

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Shift Time

Recruiter Info

About Allstate

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.