Voice & accent trainer

Dear Candidate,

We have an urgent requirement for Voice & Accent trainer for Gurgaon location.

Below are the details

Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349.

JD :

The trainer should be able to deliver on the following:

• Should have core expertise in V&A Training. Floor support,
• Should have conducted V&A and Accent neutralization sessions.
• Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A.
• Monitor calls and share feedback on CTQ parameters.
• Coaching the bottom quartile and showing an improvement in call & and email quality
• Well-versed in Soft Skill & VnA and training methodologies
• Floor Support experience.
• Exposure to Quality improvement Audits and Soft Skill Training
• Develop and formulate customer experience training curriculum, conduct group training and individual coaching and knowledge assessment to new and existing agents with the objective of ensuring superior and consistent service quality
• Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment.
• Must have worked on Net promoter Score

• Shift Timings

  :US Shifts

• City:Gurgaon

• Mode

  : Classroom
• No of working Hours-5 days/ 10 hours

• Assignment duration -6 months-1 year extendable based on performance

• Start date

  Immediate