VKYC Executive

As a member of the Customer Experience team at Navi, you will be responsible for conducting video KYC (Know Your Customer) processes. Your primary duties will involve real-time customer identification through checks and reviews of KYC documentation on video calls to prevent fraudulent attempts. It will be essential to uphold the highest standards of customer service, ensuring that customers feel comfortable throughout the verification process. Adherence to standard operating procedures and service quality standards is a key aspect of this role. Ideal candidates for this position include freshers with a strong interest in customer support and KYC verification roles. Excellent communication skills are a must, with proficiency in both Hindi and English (verbal) being mandatory. A proactive and customer-focused approach is essential, along with basic knowledge of the internet and familiarity with using Excel. Additionally, flexibility with working hours as per rosters and shifts is expected to meet the demands of the role.,