Visa Services Coordinator – New Delhi

Company Description

Indica Travels and Tours Pvt. Ltd., established in 1982, is one of India's leading travel agencies and a part of the renowned JK Organization. We are dedicated to offering seamless travel experiences while optimizing logistics and reducing costs for our clients. As an IATA-approved agency with endorsements from TAAI, TAFI, PATA, IATO, and recognition from the Department of Tourism and the Reserve Bank of India, we uphold high standards in travel services. We also serve as a franchisee for Uniglobe International, expanding our reach and enhancing our service offerings.

Role Description

This is a full-time on-site role based in New Delhi for a Visa Services Coordinator. The Visa Services Coordinator will be responsible for managing visa service processes, coordinating with clients and consulates, ensuring all documentation is complete and accurate, and maintaining up-to-date knowledge of visa regulations. The role also involves providing exceptional customer service and handling inquiries related to visa services.

Key Responsibilities:

·       Should be able to understand customer requirement and advise him/her accordingly.

·       Coordinate and manage visa documentation requirements.

·       Schedule and secure appointments on time.

·       Handle submission and collection of documents and passports.

·       Maintain and manage visa files operated by various branches.

·       Ensure 100% accuracy while applying cases to minimize the risk of refusals.

·       Cascade timelines to team members in an organized and timely manner.

·       Build and maintain strong relationships with visa counterparts (Vendors, VFS, Consulates,

Embassies).

·       Liaise with Embassies/Consulates to arrange meetings for corporate clients.

·       Communicate with Embassies/Consulates on a case-to-case basis to expedite visa processing when     required.

·       Clear imprest accounts promptly in coordination with the accounts team.

·       Provide regular updates on learnings and best practices from various groups.

·       Attend destination roadshows along with the operations team.

·       Support and guide team members across different teams as needed.

Application: