Visa Processing

Key

• Respond to customer inquiries via phone and email regarding visa application
• requirements, processes, and timelines.
• Provide accurate information on documentation, eligibility criteria, and
• procedural steps.
• Track and follow up on visa application statuses and ensure timely updates
• are provided to customers.
• Coordinate with internal processing teams and partners as needed.
• Maintain records of customer interactions and transactions, including details
• of inquiries, complaints, and actions taken.
• Escalate unresolved issues to the appropriate departments in a timely
• manner.
• Stay up to date with changes in visa policies and procedures.
• Ensure all customer interactions comply with regulatory requirements and
• internal policies.

Qualifications:

• 6 - 12 months of customer service experience, preferably in a visa or travel-
• related field.
• Strong verbal and written communication skills in English and Hindi
• Excellent interpersonal and problem-solving skills
• Ability to work in a fast-paced, high-pressure environment
• Proficiency in Microsoft Office and CRM software
• Multilingual skills are a plus