Visa Officer - Australia & New Zealand

Job Summary:

Visa Process Support Officer

Key Responsibilities:

• Guide clients through the documentation and application process for student visas.
• Assist in checking and organizing all required documents (e.g., COE, GTE, SOPs, financials).
• Coordinate with the admissions team to ensure alignment with offer letters and COEs.
• Submit visa applications via ImmiAccount (Australia) and RealMe (New Zealand).
• Monitor visa application progress and provide timely updates to clients.
• Handle any additional requests from immigration departments, such as health checks or biometrics.
• Maintain accurate records of all communications and documentation in CRM systems.
• Support the processing of

  dependent, visitor, and skilled migration visas

  for both Australia and NZ.
• Stay updated with changing visa policies and guidelines for both countries.
• Assist with visa renewals, bridging visas, and post-study work visa submissions.
• Liaise with internal departments such as the Recruitment and Migration teams to gather necessary documents or information.
• Perform

  thorough document verification

  and flag any inconsistencies to the Team Lead or Registered Migration Agent.
• Support the Visa Team Lead in preparing visa drafts, and incorporate feedback from clients accurately.
• Follow up with clients on pending documents and escalate delays or concerns.

·        Confirm submission of applications and dispatch acknowledgments to clients and relevant teams.

• Maintain strict confidentiality and compliance with internal processes and immigration standards.