Visa Executive

Job description

Key Responsibilities

• Guide customers through the visa application process, including filling out forms, gathering required documents, and submitting applications.
• Provide accurate and up-to-date information to customers regarding visa requirements, processing times, fees, and any other relevant details.
• Maintain organized and accurate records of visa applications, documents submitted, and correspondence with customers and visa authorities.
• Ensure compliance with all relevant laws, regulations, and procedures governing visa applications, including data protection and privacy requirements.
• Communicate effectively with customers, visa authorities, and other stakeholders via phone, email, or in-person to facilitate visa applications and address any concerns or queries.
• Identify and resolve issues or challenges that may arise during the visa application process promptly and professionally.
• Collaborate with colleagues and other departments to streamline processes, improve service delivery, and enhance the overall customer experience.
• Stay updated on changes to visa regulations, policies, and procedures, and suggest improvements to enhance the efficiency and effectiveness of visa support services.

Candidate Profile:

• Excellent knowledge of visa requirements, application procedures, and documentation for various countries.
• Strong customer service skills with the ability to communicate effectively and professionally.
• Attention to detail and strong organizational skills to manage documentation and ensure accuracy.
• Ability to work efficiently in a fast-paced retail environment and handle multiple tasks simultaneously.
• Proficiency in MS Office /relevant computer applications and software.
• Flexibility to work occasional evenings, weekends, or holidays as required.
• Demonstrated problem-solving abilities and a proactive approach to addressing challenges.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Job Type: Full-time

Pay: ₹10,229.60 - ₹20,254.47 per month

Work Location: In person