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NTT DATA, Inc.
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Virtual Walk-in- International Voice Process

Virtual Walk-in- International Voice Process

NTT DATA, Inc.

0 - 1 years

0 - 3 Lacs

chennai

Posted:2 weeks ago| Platform:

Apply

Skills Required

international calling us voice process voice support international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate,

Were excited to inform you about an opening for the VOICE PROCESS role at NTT DATA.

Position's General Duties and Tasks

In these roles you will be responsible for:

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.

Requirements for this role include:

Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.

*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Interested please join the meeting below.

Date- 28th October 2025

Time- 3pm to 4pm

Microsoft Teams

Join the meeting now

Meeting ID: 220 537 026 964 5

Passcode: uZ78qx3m

For organizers: Meeting options

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