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Job Description


Position: Virtual Relationship Manager

Exp: 1-3 Years
Shift Time: 10AM-7 PM (5days Working)Designation: Virtual Relationship ManagerLocation: Prestige, Shantiniketan, white Filed, Bangalore


key Skills: Customer support, International Calling, Inbound calling, Outbound Calling

provide support to customers, resolve issues, and create a positive customer experience

  • Handle inquiries

    : Respond to questions about products or services
  • Process orders

    : Take orders and ensure they are processed correctly
  • Resolve issues

    : Identify problems, brainstorm solutions, and implement them
  • Manage complaints

    : Address customer concerns in a timely and professional manner
  • Provide proactive outreach

    : Identify opportunities to upsell or cross-sell products
  • Collect feedback

    : Respond to reviews and create helpful content
  • Track KPIs

    : Ensure efficient customer experiences
  • Follow company policies

    : Ensure customer requests are handled in accordance with company procedures

Skills

  • Communication

    : Be able to speak persuasively, clearly, and empathetically
  • Problem-solving

    : Be able to identify problems, analyze solutions, and implement them


#APPLY: #deena.p@twsol.com


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Teamware Solutions ( A Division Of Quantum Leap Co     Nsulting .
Teamware Solutions ( A Division Of Quantum Leap Co Nsulting .

IT Services and IT Consulting

Chennai Tamilnadu

1001-5000 Employees

245 Jobs

    Key People

  • John Doe

    Chief Executive Officer
  • Jane Smith

    Chief Technology Officer

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