Virtual Relationship Manager

Teamware Solutions ( A Division Of Quantum Leap Co Nsulting .

1 - 3 years

1 - 3 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Customer Service Inbound Calls Outbound Calling Account Opening Formfilling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: Virtual Relationship Manager

Exp: 1-3 Years
Shift Time: 10AM-7 PM (5days Working)Designation: Virtual Relationship ManagerLocation: Prestige, Shantiniketan, white Filed, Bangalore

key Skills: Customer support, International Calling, Inbound calling, Outbound Calling

provide support to customers, resolve issues, and create a positive customer experience

Handle inquiries
: Respond to questions about products or services
Process orders
: Take orders and ensure they are processed correctly
Resolve issues
: Identify problems, brainstorm solutions, and implement them
Manage complaints
: Address customer concerns in a timely and professional manner
Provide proactive outreach
: Identify opportunities to upsell or cross-sell products
Collect feedback
: Respond to reviews and create helpful content
Track KPIs
: Ensure efficient customer experiences
Follow company policies
: Ensure customer requests are handled in accordance with company procedures

Skills

Communication
: Be able to speak persuasively, clearly, and empathetically
Problem-solving
: Be able to identify problems, analyze solutions, and implement them

#APPLY: #deena.p@twsol.com

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