VIP Engineer

Job Description

# Free post Designation: VIP Engineer Location: Gurugram, Haryana Experience: 3+ years of experience Qualification: Graduation/Engineering in Computer or Electronics. Key Roles and Responsibilities: Provides IT Support for Desktop, Laptop, Printers and other Peripherals . Configures, Installs and maintains complex software systems. Identify, manage and resolve issues in a timely manner. Basic networking. Experience in windows troubleshooting, configuration & upgradation. Installation, upgradation of Operating Systems. Configuring Email MS Outlook. Installing and update the desktops and Laptops. Troubleshooting on Various IT related problems. Troubleshooting LAN issues, coordinating with Internet service providers for Internet related issues. Coordinated with vendors for hardware replacement and warranty related issues. Ticket tools, Routing and switching knowledge. Good knowledge on DNS, DHCP, VPN & SLA. Customer service oriented. Perform daily health check, Standby and support for Meeting Rooms Audio & Video devices. Strong written and verbal and troubleshooting skills. Support users onsite as required including installing, moving, adding and changing IT/OT assets VIP, business visitor support and conference room support. Coordinate with leasing vendor for replacement of faulty desktops, laptops, mobile devices and peripherals using spares available with customer. OS image preparation, management and deployment shall be carried out centrally. Hardware vendor including leasing partner coordination and follow up (only from a technical point of view). Maintain basic Hygiene in hub rooms, coordinate cable replacement, vendor equipment etc. Physical Asset verification. Accurately maintain the inventory levels of the assets (i.e. accurate asset registry). Maintain inventory of critical spares of IT / OT as well as manuals on how to use it (self service) Train the “power users” to effectively use the spares. Job Type: Full-time Benefits: Health insurance Provident Fund Work Location: In person