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CBY Services
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VIP End user Support L2 Professional

VIP End user Support L2 Professional

5 - 6 years

|

6 - 7 Lacs

mumbai lower parel currey road

Posted:1 week ago| Platform:

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Skills Required

end user support video conference apple o365 office suite troubleshooting mac vip user support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide dedicated technical support to VIP clients, including troubleshooting Laptop, Desktop, MAC, software, and network issues
Manage and resolve incidents and service requests promptly and efficiently
Maintain a high level of client satisfaction through effective communication, follow-up, and proactive issue resolution
Collaborate with other IT teams and departments to resolve complex technical issues
Document all support activities, client interactions, and issue resolutions in the service management system
Provide training and guidance to VIP clients on the use of IT systems and applications
Stay current with the latest technology trends, tools, and best practices to provide innovative solutions to VIP clients
Expert-level knowledge of Windows/macOS and Microsoft 365
Strong troubleshooting skills under time pressure
Knowledge of security, encryption, MFA, and executive-level data handling
Excellent communication, discretion, and professionalism
Ability to work beyond standard hours when required
Be proficient with English while coordinating with user
Ensure the confidentiality and security of VIP client information and data.

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