Engineer Technical Support (QTS)

Qube Cinema

2 - 5 years

3 - 4 Lacs

aurangabad

Posted:1 day ago| Platform:

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Skills Required

networking customer satisfaction hardware troubleshooting technical support maintenance planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: Engineer Technical Support (QTS)

Position Count: 1

Location: Chhatrapati Sambhajinagar (Aurangabad)

Experience: 2-5 years

Job description:

The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain customer relationships.

Field Engineer Responsibilities:

Candidates will be responsible for the Qube Cinema Equipment placed in the theatres
Your responsibilities as a QTS Filed Engineer will involve content loading, troubleshooting, and providing technical assistance for both digital cinema servers and digital projectors. Delivering and uploading content to theatres as per movie release schedules
Provide on-site technical support to customers, including installation, configuration, troubleshooting, and maintenance of hardware & software.
As movies are released on weekends and festival times, National holidays, your availability during that time is extremely critical.
Most of theatres run 4 shows a day, most of the planned maintenance and other work at the theatre site would happen pre-shows, post-shows, or in between shows. Role demands 24/7, 365 availability as troubleshooting requirements are impromptu.
Respond to client inquiries, issues, and service requests quickly and professionally, ensuring effective communication and customer satisfaction.

Skills required:

Candidate should have strong knowledge on hardware and networking
Diploma or Certification in hardware and networking course will be an added advantage.

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