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VIP Customer Support Role - Gaming Profile

2 - 6 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service critical thinking relationship development analytical skills time management social media engagement sales events participation rapport building moderation social media monitoring beta feedback analysis english communication professionalism attention to detail multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking to fill the position of VIP Customer Service Associate for a Gaming Process. This role involves interacting with VIP customers on a daily basis and addressing their issues through phone, social media, and chat channels. You will also engage customers via social media to promote sales events, build rapport with customers, diagnose and resolve issues, and interact with VIP players to enhance sales and customer retention. Additionally, you will be responsible for moderating forums, monitoring social media accounts (Facebook, Instagram, Twitter), providing Beta feedback summary and analysis, and ensuring an overall excellent customer experience for VIP players. The role requires fluency in spoken and written English, a post-secondary degree, 2-4 years of customer service experience, excellent reading comprehension and writing skills, critical thinking abilities, professionalism, and strong analytical skills. As a VIP Customer Service Associate, you must have the ability to work nights, handle script-free chat and email processes, multitask, prioritize, meet deadlines, stay updated on new developments, and maintain composure under pressure. A positive attitude, self-starting nature, attention to detail, flexibility, and dedication to customer satisfaction are essential for success in this role. If you meet these qualifications and are based in Bangalore, we encourage you to apply for this work from office position.,

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