Job
Description
As a Training Strategy and Leadership professional, you will be responsible for developing and implementing a company-wide training and development strategy that aligns with business objectives, client needs, and industry best practices. You will oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space. Additionally, you will lead, mentor, and manage the training department to ensure consistent delivery of training across all service lines. Collaborating with subject matter experts, you will create specialized content for different roles within the RCM process such as medical coders, billing specialists, and claim adjudicators. It will be essential to stay updated with changes in the healthcare industry and RCM technology to ensure that training materials reflect the latest trends, tools, and regulations. Using operational performance metrics, you will identify training gaps and areas for improvement, developing targeted programs to address these needs. Monitoring the effectiveness of training programs through assessments, feedback, and KPIs will be crucial to ensure that training initiatives result in improved employee performance and business outcomes. Partnering with operations leadership, you will drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives. You will oversee the development and execution of comprehensive onboarding programs for new employees, ensuring a smooth transition into the company and its operations. Additionally, creating and managing upskilling programs for existing staff to increase their knowledge and performance in core RCM functions will be part of your responsibilities. Ensuring that training programs are tailored to the needs of client accounts, focusing on client-specific processes, systems, and expectations will be a key aspect. You will serve as a key point of contact for clients regarding training requirements and ensure that the RCM BPO team consistently meets client standards and expectations. Maintaining compliance with healthcare industry regulations, compliance standards such as HIPAA, and accreditation requirements will be crucial. Leading efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training, will also be part of your role. Managing the training department's budget efficiently across training programs and initiatives will be essential. Evaluating and incorporating training technologies like LMS platforms and virtual learning tools to enhance program delivery and learner engagement will also be a part of your responsibilities. For this role, you will need a Bachelor's degree in Healthcare Management, Business Administration, or related field, with a Master's degree being a plus. A minimum of 15 years of experience in training, learning, or development in the BPO or healthcare industry is required, with at least 5 years in a leadership role overseeing large-scale training programs for RCM or similar services. Proficiency in leadership and team management, communication, presentation, interpersonal skills, project management, and resource allocation will be necessary for this position.,
