Vice President - Operations (Medical Coding, US Healthcare)

Duties & Responsibilities :

Financial Targets

• Manage all aspects of delivery of operations for the assigned Line of Business (LOB).

• Own financial performance and profitability for client accounts under the LOB.

• Oversee P&L responsibility and sustain EBITDA margins.

• Drive employee engagement, manageremployee relationships, retention, and overall satisfaction.

Client Management

• Maintain high levels of client satisfaction through exceptional service delivery.

• Lead client onboarding for new assignments and programs.

• Build and maintain strong client relationships through regular engagement.

• Identify potential issues early and resolve them proactively.

• Develop servicing and retention strategies to ensure client loyalty.

• Continuously enhance service quality and delivery standards for meeting client expectations.

Governance

• Establish and enforce governance frameworks across programs.

• Collaborate with cross-functional teams for seamless operations.

• Provide functional guidance and operational direction to teams.

• Execute corporate initiatives including process standardization and growth strategies.

• Ensure compliance with quality standards and organizational norms.

Team Leadership

• Build trust and foster confidence within teams to ensure operational excellence.

• Create a positive work environment that:

• Reduces employee stress,

• Enhances efficiency, and

• Boosts morale.

• Monitor team performance, provide coaching, and drive productivity.

Talent Development

• Mentor and support new leaders and employees.

• Identify training needs, arrange capacity-building initiatives, and ensure continuous skill enhancement across teams.

Requirement :

• Strong expertise in ICD-9, ICD-10, and multispecialty medical coding within the US Healthcare domain.

• Preference for candidates with hands-on experience in Hospital Coding operations.

• Proven track record in P&L and EBITDA management, driving customer satisfaction, and achieving sustained margin growth.

• Demonstrated leadership and people management skills, with experience managing large teams of 500+ FTEs.

• Willingness and flexibility to travel across the US, Philippines, and various locations within India as required.

Qualification & Experience

• Graduate in any discipline.

• Minimum 18+ years of experience in US Healthcare Medical Coding, with extensive experience in hospital coding operation preferred