Vice President Operations

Gurgaon

5:30 PM to 2:30 AM

Monday to Friday

Role overview

EXC Managed Services is the execution engine for ElevenX Capital and its portfolio, embedding India-based teams to run finance, HR, legal, compliance, IT, and related operations for global, venture-backed companies. The Vice President Operations will lead day-to-day delivery and scale-up of key managed services lines, building audit-ready, investment-grade operations that support multi-country expansion for portfolio clients.

This role is suited for a hands-on operations leader who has built and scaled functions in fast-growth, tech-led environments, with strong exposure to global clients (US) and cross-border execution and compliance. The VP Operations acts as the primary operational owner under the President / Board, translating strategy into execution, metrics, and team culture across EXCs service lines.

Key responsibilities

Leadership & culture

• Lead EXCs India-based delivery teams within the strategic and governance parameters set by the President / Board ElevenX Capital.
• Build, mentor, and retain a high-performance leadership layer across Finance & Accounting, HR, Talent Acquisition, Legal & Compliance, IT, and Shared Services, as assigned.
• Promote an execution-first culture that emphasizes ownership, transparency, speed, and ethical practices, while maintaining a collaborative, open communication environment.

Operational execution & service delivery

• Own day-to-day delivery for assigned managed services, ensuring SLAs, quality benchmarks, and client satisfaction targets
• Design, refine, and scale operational systems, processes, and policies to support global expansion, including standardized playbooks across finance, HR, payroll, compliance, and legal workflows.
• Ensure smooth coordination among support functions (HR, IT, Finance, Legal, Talent) and frontline client teams, with clear RACI, KPIs, and escalation paths.

Cross-border compliance & controls

• Supports the President in establishing and maintaining audit-ready processes across India and international entities, covering statutory filings, payroll, tax, labor law, and regulatory compliance.
• Coordinate with external legal, tax, and accounting advisors while ensuring EXC remains the central execution and project management layer.
• Implement and monitor internal controls, risk registers, and compliance calendars, providing regular operational and risk updates to senior leadership.

Financial management & performance

• Drive operational performance for EXC Managed Services through budgeting inputs, cost optimization, and margin improvement at service-line and account level.
• Implement and use tools and dashboards to track utilization, capacity, pipeline, and client-level unit economics to support data-driven decision making and pricing.
• Contribute to monthly and quarterly performance reviews with the President and leadership, including operational forecasts and mitigation plans for key risks.

Client & portfolio engagement

• Work closely with ElevenX partners, portfolio founders and President to operationalize models that support India and multi-country expansion.
• Ensure EXC teams embed effectively into portfolio operations, acting as a trusted extension of client finance, HR, and compliance functions rather than as a traditional outsourcing vendor.
• Drive continuous improvement and expansion of services within existing relationships, identifying opportunities for process enhancements, new offerings, and deeper engagement.

Organization building & scale

• Build and scale teams from early stage to a mature, process-driven organization, including hiring, training, and succession planning across levels.
• Implement OKRs and performance management systems that align team goals with EXC’s growth, quality, and profitability metrics.
• Lead or sponsor strategic internal initiatives such as new service-line launches, technology platform upgrades, and automation/AI adoption within operations.

Candidate profile

Experience & background

• 10–15 years of total experience with at least 3-4 years in senior operations leadership roles (Senior Manager / Director / VP Operations / Head of Operations) in fast-scaling environments.
• Strong exposure to global clients (especially US) in one or more of: managed services, BPO/KPO, shared services, captive centers, or tech-enabled operations.
• Proven track record in building or scaling multi-functional operations (Finance, HR, Talent, Compliance, IT) for tech, SaaS, fintech, or similar portfolio-backed or PE/VC-influenced companies.
• Demonstrated experience driving operational efficiency, meeting or exceeding SLAs, and delivering against ambitious growth and profitability targets.

Skills & competencies

• Strong operator with a builder mindset: able to translate strategy and operating models into day-to-day execution, rigor, and continuous improvement.
• Excellent people leadership, coaching, and stakeholder management skills; able to work with founders, investors, and cross-functional internal teams.
• High analytical rigor and comfort with metrics, dashboards, and systems; strong orientation toward business systems and technology (ERP, HRIS, accounting tools, workflow platforms).
• Strong problem-solving, structured thinking, and judgment under ambiguity; able to operate in a venture/portfolio environment with evolving needs and priorities.
• Outstanding communication skills in English, both written and verbal, suitable for senior leadership and global stakeholder interactions.

Education

• Bachelor’s degree required; Master’s degree in Business, Finance, Operations, or a related field preferred.