Vice President - Education Process Outsourcing

As the Vice President of Education Process Outsourcing (EPO) at MSM Unify, you will play a crucial role in spearheading the initiatives of the EPO business unit. Your primary responsibility will be to own and scale the EPO division, providing top-notch outsourced academic and operational services to global institutions. Your focus will be on building a sustainable, tech-enabled, and process-driven delivery organization that drives profitability and strategic growth in this new business vertical. **Key Responsibilities:** - **Strategic Planning & Execution** - Define the 30-60-90 day roadmap for establishing the EPO foundation including team, processes, and systems. - Develop a 6-12 month plan for vertical expansion, service integration, and P&L performance. - Implement SOPs, compliance frameworks (GDPR, SLAs), and quality metrics across all functions. - **Service Delivery & Operations** - Set up and scale service delivery in phases including admissions, helpdesk, document management, digital marketing, research support, curriculum services, and learning analytics. - Build and manage delivery teams aligned with partner requirements. - Ensure high-quality outcomes through standardized procedures and real-time monitoring. - **Client Engagement & Growth** - Create and execute a go-to-market strategy to acquire university clients globally. - Identify target markets and develop tailored value propositions. - Manage client onboarding, contract negotiations, and strategic account management. - **Financial & P&L Ownership** - Own the P&L of the EPO division, ensuring profitability and cost-efficiency. - Monitor operational performance, margin optimization, and client satisfaction KPIs. - Prepare business forecasts, cost structures, and strategic investment plans. - **Technology, Innovation & Risk** - Implement automation tools, AI/ML, and analytics into service delivery. - Collaborate with tech and product teams for platform-based delivery. - Identify and mitigate potential risks, ensuring regulatory and data compliance. **Qualifications & Experience:** - Minimum 15 years of experience in operations, outsourcing, shared services, or education management. - Proven track record in setting up and scaling offshore delivery centers or shared service units. - Experience with international universities or education outsourcing clients is preferred. - Strong understanding of academic/non-academic workflows and financial acumen. - Excellent leadership, stakeholder management, and communication skills. *Note: The job description does not include any additional details about the company.*,