Vice President 1

• Manage the Operational Delivery
• Ensure all migrations are managed seamlessly
• Map peer levels across client organization and establish peer level relationships within the client
  

• Establishing operational performance goals
• Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for
  

• Put control measures in place to ensure adherence to budget and cost control
  

Essential Functions

• Lead and manage Utilities operations outsourced to EXL
• Ensure consistent service delivery in a consultative and solutions-based capacity
• Negotiating and finalizing SLA’s with the Client - contract negotiation
• Establishing a review/ reporting mechanism with the Client
• Should have the ability to pre-empt potential issues and take proactive measures to address them
• Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs
• Provide guidance, supervision and review to Utilities operational teams to ensure that job
  

• Develop and manage strong independent relationships with clients at senior positions
• Oversee the continuous improvement of processes and the development of the team with the goal to
  

• Lead and coach the team to recruit and retain high caliber staff
• Provide coaching, guidance and support, set professional development plans to assist employees to
  

• Review the progress of attrition action plans and check effectiveness