Vanan Online Services - Manager - Execution Team

About The Job

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About The Role

What Youll Do

Vendor & Resource Management

• Manage and maintain relationships with vendors worldwide.
• Hire and onboard new vendors/resources to meet service demand.
• Keep vendor availability aligned with incoming project requirements.
• Negotiate and control vendor costs within budget.
• Evaluate the quality of work delivered by vendors to ensure we only work with the best for top-quality output.
  

Team & Project Operations

• Lead the production/project coordination team to ensure smooth and timely project delivery.
• Monitor performance, provide coaching, and give constructive feedback.
• Handle performance appraisals and manage attrition.
• Coordinate with clients (including US-based) to understand requirements and give updates.
• Manage escalations and resolve them promptly.
  

Quality Management

• Oversee Quality Issues (QI) and Request-for-Changes (RFC) to prevent customer dissatisfaction or refunds.
• Identify recurring issues and implement solutions.
  

Research & Process Improvement

• Keep track of industry trends and client needs.
• Suggest process improvements to increase efficiency, quality, and client satisfaction.
  

What Were Looking For

• 5 to 7 years of relevant experience with at least 2 years in team management.
• Excellent written and verbal communication skills.
• Proven success in vendor management, vendor hiring, and project coordination.
• Strong background in quality management and performance evaluation.
• Client-facing skills to handle escalations professionally.
• Experience with remote collaboration tools (Microsoft Teams, Google Meet, CRMs).
  

Bonus Points For

• Experience in service-based industries like translation, transcription, or BPO/KPO.
• International client handling experience.
• Budget and cost control expertise.
  

Important Note On Experience