Validation Specialist I

We are looking for a Validation Specialist I to join our growing global team at Sectigo.

Here are the core functions, responsibilities, and expectations for this role:

• Process orders for TLS and other security products according to industry and company compliance requirements.
• Conduct research to verify customer organizations and authenticate contact details.
• Provide superior customer service and assistance via phone, email, and live chat.
• Independently resolve customer support issues and escalate cases when appropriate.
• Handle day-to-day activities associated with maintaining Sectigo s customer base.
• Other duties as assigned and related to the nature of this role and company initiatives.Qualifications

Education:

• Bachelor s or college degree in business and/or technical related field or equivalent experience is strongly preferred.

Experience:

• At least 2+ years of customer support / data entry experience.
• Ability to work with in-house validation and order management tools.
• Knowledge of Windows and Office products.
• Prior experience verifying and comparing data
• Work in an environment adhering to compliance regulatory requirements helpful.
• Specific language proficiencies may be required based on business needs.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Computer literacy skills must include the use of e-mail, databases, and word processing applications.
• Strong communication and organization skills, with attention to detail and must be able to multi-task.
• Superior customer service and phone mannerism is required to handle the support of Sectigo s customer base.
• Must be comfortable working on a computer daily and conversing over the phone, email, and chat.
• Must be comfortable researching information online.
• Self-motivated with ability to problem solve, manage time well, and get things done.
• Ability to work independently and part of a team with limited supervision.
• Knowledge of SSL PKI products and services, including policies and procedures preferred.
• Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
• Excellent verbal and written communication skills.
• Quick learner, attention to detail and patience for user questions.
• Knowledge of corporate environment.
• Must thrive in a mature enterprise environment while applying existing skill sets and training to increase knowledge base.
• Must be able to work shift work including holidays or as assigned.