Validation Manager

Role Objective

The Validation Manager ensures every order delivered by Living Timeless matches what was sold — in design, material, measurements, hardware, finish, and installation quality.

This role exists to prevent errors, rework, client dissatisfaction, and cost leakage by acting as the final authority on validation across design → factory → site → handover.

Key Responsibilities:

• Cross-verify: Final drawings vs customer approvals, Materials, finishes, colors, laminates, shutters, accessories, Hardware specs (hinges, channels, lifts, soft-close, etc.)
• Ensure no order goes to factory without complete, signed validation
• Flag mismatches, assumptions, or missing specs immediately

• Validate manufactured components before dispatch: Board thickness & finish,Edge banding quality,Cut accuracy & labeling, Hardware packing completeness
• Coordinate with packaging person to ensure: Correct item mapping, Damage-free packing, Site-wise segregation

• Confirm site readiness before installation: Civil work clearance, Electrical & plumbing alignment,Measurement re-check if required
• Validate installation quality: Alignment, leveling, gaps, Soft-close & movement checks, No scratches, dents, or finish defects
• Ensure installers follow LT installation SOP

• Conduct final quality check before customer handover
• Create punch list (if any) and ensure closure
• Collect internal quality sign-off before customer sign-off
• Ensure handover photos & documentation are uploaded

• Maintain: Validation checklist (Design, Factory, Site, Handover), Error logs & root-cause analysis
• Identify recurring issues and report to: Design team, Factory/vendor, Installation partners
• Help tighten SOPs to reduce dependency on individuals

Authority & Accountability:

• Has full authority to STOP dispatch or installation if validation fails
• Reports directly to Founder / Ops Head
• Measured on: Error reduction, Rework cost reduction,On-time handovers, Customer satisfaction post-handover

Required Profile:

• 3–7 years experience in: Modular kitchens / wardrobes / interior execution
• Strong understanding of:
• Materials, hardware, finishes
• On-site installation realities
• Highly detail-oriented, no tolerance for “adjust kar lenge”
• Comfortable being firm, clear, and non-negotiable on quality
• Can work between designers, factory, installers, and ops