UX Designer - Product Support Experiences

As a UX Designer at Red Hat in Pune, India, you will be responsible for solving complex problems and creating seamless, human-centered support experiences. You will collaborate on the design process from discovery research and journey mapping to prototyping and testing, working closely with cross-functional partners to simplify workflows, empower users, and shape the future of products. **Key Responsibilities:** - Generate creative design approaches, incorporate feedback, and stay open to new ideas - Lead or participate in continuous discovery, user journey mapping, empathy mapping, or other workshops to illuminate user outcomes to solve - Use AI-enabled tools to deliver artifacts such as click-through prototypes, wireframes, storyboards, maps, or other deliverables to effectively communicate design - Collaborate with product managers, engineers, and data teams to align user needs with technical feasibility - Adopt a growth mindset, foster collaboration, and stay updated with the latest design and technology trends - Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini) for tasks such as user research synthesis, generating initial design concepts, summarizing user feedback, drafting user flows, and enhancing problem-solving efficiency throughout the design process **Qualifications Required:** - 3-5 years of experience as a UX or Product Designer, ideally in SaaS or enterprise environments - Strong portfolio showcasing user-centered design solutions - Proficiency in traditional and AI-enabled design tools such as Figma, Sketch, or similar, with experience in prototyping and working with design systems - Experience using enterprise design systems, responsive layouts, and meeting WCAG accessibility standards - Strong knowledge of usability testing and heuristic evaluation methods - Excellent communication and collaboration skills in cross-functional environments - Degree in User Experience Design, Human-Computer Interaction, Computer Science, or a related field **Additional Details about Red Hat:** Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. With associates working flexibly across 40+ countries, Red Hat fosters an open and inclusive environment where diverse perspectives are valued, and creativity is encouraged. The company is committed to transparency, collaboration, and inclusion, offering equal opportunity and access for all individuals. Red Hat supports applicants with disabilities and provides reasonable accommodations to job seekers, aiming to create an environment where all voices are heard and celebrated.,