US Voice Process Executive

Job Title: US Voice Process Executive

Location: Mohali

Job Summary:

We are looking for enthusiastic and customer-focused individuals for our US Voice Process team. The role involves handling inbound/outbound calls, resolving customer queries, and providing accurate information while ensuring excellent communication and service standards.

Key Responsibilities:

• Handle inbound and outbound calls for US customers.
• Provide accurate information about products/services and resolve queries efficiently.
• Maintain customer records and update databases as required.
• Ensure first-call resolution and maintain high levels of customer satisfaction.
• Meet daily/weekly/monthly targets for call handling, quality, and productivity.
• Follow company policies, compliance standards, and call scripts where applicable.
• Escalate unresolved issues to the appropriate department.

Required Skills & Qualifications:

• Excellent communication skills in English (US accent will be an advantage).
• Minimum [0–2 years] of experience in BPO/Call Center (Freshers with good communication can also apply).
• Ability to handle customer queries with patience and professionalism.
• Basic computer knowledge and typing skills.
• Strong listening, problem-solving, and interpersonal skills.

Preferred Qualifications:

• Prior experience in international voice process.
• Knowledge of CRM tools or call center software.
• Ability to work under pressure and meet deadlines.

Benefits:

• Attractive salary with performance incentives.
• Career growth opportunities in international process.
• Training and skill development.

Job Types: Full-time, Permanent

Education:

• Bachelor's (Preferred)

Experience:

• Cold calling: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Mohali, Punjab (Preferred)

Work Location: In person