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US Process | Night Shift | Wipro | Kolkata

US Process | Night Shift | Wipro | Kolkata

Niit Learning Systems

0 years

0 - 2 Lacs

Kolkata

Posted:2 days ago| Platform:

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Skills Required

night shift Customer Service Communication Skills International Voice Process International BPO International Call Center US Process Customer Support CSE Telecalling Customer Care International Voice Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description: Position: Customer Service Executive (Voice US Healthcare Domain)- WIPRO Location: Salt Lake City, Kolkata Shift Timing: Night Shift Process Type: US Healthcare Key Responsibilities: Handle inbound/outbound customer interactions via voice calls. Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism. Maintain detailed and accurate call logs and follow standard operating procedures. Achieve performance targets related to quality, accuracy, and customer satisfaction. Demonstrate effective communication and listening skills to address customer needs efficiently. Adapt to flexible shifts and rotational schedules as per business requirements. Upsell or cross-sell products/services when required. Eligibility Criteria: Graduates (freshers) with excellent communication skills are encouraged to apply. Preference given to candidates with prior BPO experience and complete joining documentation . Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams. Mandatory: PAN card is required during the hiring process Contact : vinay.8.kohli@niitmts.com For Quick response - Connect with me on WhatsApp - 6394041147 NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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Niit Learning Systems

www.niit.com

Education Administration Programs

Gurgaon Haryana

1001-5000 Employees

101 Jobs

Key People

Vijay K. Thadani

Co-Founder & CEO
Vikram Talwar

Co-Founder & Executive Vice Chairman
Sanjay Gupta

Chief Operating Officer

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US Process | Night Shift | Wipro | Kolkata