US Mortgage Live Underwriter - NON-QM (Non-Qualified Mortgage)

Job Title: US Mortgage Live Underwriter(Non-QM) Non-Qualified Mortgage

Department:

Shift:

About Flatworld Solutions

Flatworld Solutions is a global business solutions provider with a legacy of over two decades. Evolving from a BPO to a GenAI-powered organization, we serve clients across 50+ countries. Our service offerings span IT, Finance, Healthcare, Engineering, Design, and Data Science. Our mission is to Unlock Winning Ways” for clients, partners, and employees through innovation, technology, and collaboration.

We are driven by our core values:

• Harmony

• Excellence

• Learning

• Integrity

• Ownership

At Flatworld, we value open communication, continuous improvement, and delivering impactful outcomes.

Role Overview

Team Lead – Mortgage Processing & Underwriting

This position requires strong leadership, domain expertise in US mortgage operations, and a solution-driven mindset to manage performance, client expectations, and continuous improvement.

Key Responsibilities

• Supervise and manage a team of associates and process leads handling mortgage origination tasks.
• Oversee workflow allocation, work queues, and ensure timely task completion.
• Own SLA and metrics management, with a strong focus on quality and efficiency.
• Collaborate with managers to drive workflow optimization, training, reporting, and process improvements.
• Resolve complex queries and escalations from internal and external stakeholders.
• Monitor team attendance and performance; conduct regular evaluations and reporting.
• Coach and develop team members to achieve high performance and meet client expectations.
• Coordinate with internal departments to ensure smooth operations and issue resolution.
• Deliver performance dashboards and updates to senior management.

Candidate Requirements

• Minimum

  10+ years of experience

  in US mortgage loan origination, with

  2+ years in a team lead role

  .
• Deep expertise in underwriting various loan types:

  Conventional, FHA, VA, USDA, and Non-QM

  .
• Strong communication skills in English (both verbal and written).
• Solid understanding of the end-to-end US mortgage loan origination and underwriting processes.
• Strong interpersonal and leadership skills; ability to motivate and drive team success.
• Proficient in MS Office, especially Excel and PowerPoint, for performance reporting.
• Familiarity with basic

  Federal regulations

  and compliance requirements.
• Analytical mindset with the ability to interpret data and present performance summaries.
• Detail-oriented, organized, and capable of working in a fast-paced environment.
• Willing to work in

  night shifts (US time zone)

  from our

  Kothanur office

  in Bangalore.

What We Offer

• Competitive Salary & Benefits

• Medical Insurance

  – covering employee, parents, and in-laws

• Paid Time Off

  – including vacation, personal days, and holidays

• Performance-Based Incentives & Recognition

• Professional Development

  – access to trainings, workshops, and certifications

• Employee Assistance Program

  for work-life support

• Flexible Work Arrangements

  (for select senior roles/projects)

Why Join Flatworld Solutions?

• Be part of a

  globally recognized

  organization serving clients in 50+ countries.
• Gain exposure to

  cutting-edge tools, technologies, and GenAI solutions

  .
• Thrive in a culture that supports

  learning, mentorship, and career mobility

  .
• Join a team of

  “Possibilitarians”

  – driven professionals who make the impossible, possible.
• Enjoy a

  balanced work-life environment

  backed by strong leadership and employee engagement.

How We Support Your Growth

• Access to internal

  training programs

  ,

  certifications

  , and

  mentorship opportunities

  .
• Participation in

  cross-functional projects

  and

  job rotation programs

  .
• Structured

  career pathing

  and regular feedback for performance improvement.
• Leadership development initiatives and access to online learning platforms.

How to Apply

updated resume

Equal Opportunity Employer

Equal Opportunity Employer