US Inside Sales

Role & responsibilities

1. Lead Generation and Qualification

• Conduct research to identify potential clients.
• Qualify leads from marketing campaigns as sales opportunities.
• Reach out to potential customers via email, phone, and social media.

2. Pipeline Management

• Maintain accurate records of all sales activities in the CRM.
• Manage and update customer and lead data to ensure a strong sales pipeline.

3. Collaboration with Sales and Marketing

• Work closely with the sales team to develop strategies and increase lead-to-sale conversion rates.
• Collaborate with the marketing team to refine lead generation tactics and target relevant client profiles.

4. Product Knowledge and Positioning

• B2B Experience
• Develop a strong understanding of Arche Globals products and services.
• Position Arche Globals offerings as solutions to prospective customers' needs.

5. Client Relationship Building

• Establish and nurture relationships with potential and existing customers.
• Serve as a point of contact to handle inquiries and resolve issues, ensuring an excellent customer experience.

Key Result Areas (KRAs) and Key Performance Indicators (KPIs):

Preferred candidate profile

1. Sales and Persuasion Skills

• Ability to pitch products or services effectively.
• Strong closing techniques and objection-handling abilities.
• Familiarity with upselling and cross-selling strategies.

2. Communication Skills

• Excellent verbal and written communication (with no MTI).
• Active listening to understand customer needs.
• Strong interpersonal skills for building relationships.

3. Technical Proficiency

• Proficient in CRM tools like Zoho.
• Comfortable using email marketing tools and sales analytics platforms.
• Knowledge of video conferencing and online presentation tools.

4. Product Knowledge

• Deep understanding of the company's products/services.
• Ability to communicate technical details in simple terms.

5. Customer Management

• Strong customer service orientation.
• Skill in managing follow-ups and nurturing leads.
• Capability to handle multiple accounts simultaneously.

6. Analytical and Problem-Solving Skills

• Data-Driven Decision-Making
• Ability to analyze sales data and customer behaviour.
• Skill in using data insights to refine sales strategies.
• Problem-Solving Ability
• Aptitude for addressing customer pain points.
• Creativity in tailoring solutions to client needs.

7. Time Management and Organization

• Efficient Task Management
• Prioritizing tasks and managing multiple leads.
• Meeting deadlines and achieving sales targets.
• Follow-Up Discipline
• Maintaining regular communication with prospects.
• Scheduling timely follow-ups to drive conversions.

8. Industry-Specific Knowledge

• Market and Competitor Awareness
• Understanding of industry trends and competitor offerings.
• Ability to position the company’s offerings effectively.

9. Soft Skills

• Resilience and Adaptability
• Staying motivated in a fast-paced, target-driven environment.
• Flexibility to adapt to customer feedback and changing priorities.
• Collaboration Skills
• Working closely with marketing, product, and other sales teams.
• Sharing insights and feedback to enhance team strategies.