US DEBT

About The Opportunity

• Conduct outbound and inbound collections activities for US consumer accounts to negotiate payments, settlements and structured payment plans in compliance with FDCPA/TCPA.
• Operate dialer and CRM systems to manage case queues, update account records, document call outcomes and ensure accurate audit trails.
• Perform skip-trace research and leverage third-party databases to locate debtors and validate contact information.
• Process payments and set up ACH/card arrangements; reconcile transactions and coordinate with payment operations for settlements.
• Handle disputes and sensitive account issues; escalate legal or compliance matters to internal teams and prepare required documentation for audits.
• Meet productivity and quality SLAs, participate in QA reviews, and apply feedback to continuously improve collection performance.
  

Skills & Qualifications

• FDCPA compliance
• TCPA compliance
• Five9
• Salesforce
• Skip tracing
• ACH processing
  

Preferred

• TLOxp
• LexisNexis
• FICO Debt Manager
  

Additional Qualifications

• Proven experience in US consumer debt collections (demonstrable handling of US accounts and payment negotiations).
• Fluent US-English verbal skills with ability to manage sensitive conversations professionally.
• Willingness to work on-site in India with rotating shifts overlapping US time zones and participate in compliance training.
  

• Competitive base pay plus performance-based incentives and monthly bonuses tied to collections metrics.
• Structured on-site training, compliance certification support and clear career pathways into disputes, operations and leadership roles.
• Collaborative, audit-driven culture with regular feedback loops and data-led performance coaching.