US DEBT

You will be responsible for operating dialer and CRM systems to manage case queues, update account records, document call outcomes, and ensure accurate audit trails. Additionally, you will perform skip-trace research using third-party databases to locate debtors and validate contact information. Handling disputes and sensitive account issues will be a part of your role, including escalating legal or compliance matters to internal teams and preparing required documentation for audits. It is essential to meet productivity and quality SLAs, participate in QA reviews, and apply feedback to continuously improve collection performance. Key Responsibilities: - Operate dialer and CRM systems efficiently - Perform skip-trace research to locate debtors and validate contact information - Handle disputes and escalate legal or compliance matters when necessary - Meet productivity and quality SLAs - Participate in QA reviews and apply feedback for performance improvement Qualifications Required: - Must have knowledge of FDCPA and TCPA compliance - Proficiency in using Five9 and Salesforce - Experience in skip tracing and ACH processing - Preferred experience with TLOxp, LexisNexis, and FICO Debt Manager In addition to the above qualifications, you should possess fluent US-English verbal skills to manage sensitive conversations professionally. You should also be willing to work on-site in India with rotating shifts overlapping US time zones and participate in compliance training. Unfortunately, there are no additional details about the company provided in the job description. If you bring strong US collections knowledge, regulatory discipline, and hands-on experience with dialer/CRM platforms, this role will allow you to deliver measurable recovery results in a high-accountability environment. Please note that this role offers structured on-site training, compliance certification support, and clear career pathways into disputes, operations, and leadership roles. You will be working in a collaborative, audit-driven culture with regular feedback loops and data-led performance coaching.,