US Client service Associate(Fresher or Excellent Skills)

Job Description

A US Client Service Executive job description typically involves building and maintaining client relationships, providing excellent service and support, understanding client needs, and ensuring their satisfaction. They act as a liaison between clients and internal teams, addressing concerns and ensuring project success. Here's a more detailed breakdown of the roles and responsibilities:Key Responsibilities: Building and Maintaining Client Relationships: Establishing and nurturing long-term relationships with clients through consistent communication and service. Providing Excellent Service and Support: Addressing client inquiries, resolving issues, and ensuring a positive client experience. Understanding Client Needs: Identifying client needs and preferences to tailor solutions and services. Collaborating with Internal Teams: Working with internal teams to ensure client satisfaction and project success. Managing Client Accounts: Overseeing client accounts, ensuring smooth operations, and providing regular updates. Identifying New Business Opportunities: Identifying potential upsells or cross-sells to enhance client satisfaction and increase revenue. Resolving Client Complaints and Issues: Promptly addressing and resolving client complaints and issues to ensure satisfaction. Providing Product/Service Information: Offering detailed information about the company's products and services. Skills and Qualities: Strong Communication Skills: Excellent verbal and written communication skills for interacting with clients and internal teams. Problem-Solving Skills: Ability to identify and resolve client issues effectively. Time Management Skills: Efficiently managing multiple tasks and prioritizing client needs. Customer Service Skills: A strong understanding of customer service principles and a commitment to providing excellent service. Empathy and Patience: Understanding client perspectives and demonstrating patience when addressing issues. Teamwork and Collaboration: Working effectively with internal teams to achieve client goals. Job Type: Full-time Pay: ₹16,000.00 - ₹25,000.00 per month Benefits: Food provided Provident Fund Schedule: Monday to Friday Night shift Work Location: In person