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Urgently hiring-Customer Support Executive,Female-Gurgaon Location

Urgently hiring-Customer Support Executive,Female-Gurgaon Location

Icreative Solution

2 - 7 years

|

1 - 5 Lacs

noida gurugram bengaluru

Posted:3 months ago| Platform:

Apply

Skills Required

customer support customer care voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate,

Customer Support Executive-Gurgaon location (Preference Female)

The Role

As a Customer Support Executive, you will be the first point of contact for our customers, helping them with their inquiries and ensuring their satisfaction.

Responsibilities

-Manage incoming customer inquiries via phone, email, and live chat.
-Diagnose and resolve technical issues and product-related questions.
-Cold callings & lead generation.
-Provide accurate, valid, and complete information by using the right methods/tools.
-Go the extra mile to engage customers and build strong relationships.
-Document and track all customer interactions in our CRM system.
-Identify and escalate priority issues to the appropriate teams.
-Contribute to the creation and improvement of support resources, such as FAQs and help articles.

Requirements

-Proven experience in a customer support role or a similar client-facing position.
-Excellent communication and problem-solving skills.
-Ability to remain calm and professional under pressure.
-Strong empathy and a genuine desire to help others.
-High school diploma or equivalent; a bachelor's degree is a plus.

What We Offer

-Competitive salary and benefits package.
-Opportunities for professional growth and career advancement.
-A collaborative and supportive work environment.

Interested Candidates can directly apply at-

Ravi Kiran Sehrawat- 9871888800, acarchoice90@gmail.com

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