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Expert Staffing Solutions
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Urgent requirment For customer support || Fresher and experience

Urgent requirment For customer support || Fresher and experience

Expert Staffing Solutions

0 - 3 years

|

2 - 6 Lacs

Noida Gurugram Delhi / NCR

Posted:1 month ago| Platform:

Apply

Skills Required

bpo voice cusomter support US Process Inbound Voice Process wfo Inbound Calls wfh Remote Voice Process Outbound Process Bulk Hiring

Work Mode

Work from Office

Job Type

Full Time

Job Description

FOR FURTHER DETAILS CONTACT - 9205989467

Job Title:

Location:

International Customer Support Specialist

Key Responsibilities

Handle inbound and outbound customer calls for the US and UK markets.
Provide effective resolutions to customer queries and complaints in a professional and timely manner.
Maintain a deep understanding of company products and services to assist customers effectively.
Accurately document all interactions and maintain records in the CRM system.
Follow up on customer requests to ensure complete satisfaction.
Adhere to quality standards and meet performance metrics such as First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT).
Collaborate with internal teams to address complex issues.

What We Offer

Competitive salary and incentives.
Transportation facilities for night shifts.
Comprehensive training to ensure you succeed in the role.
Growth opportunities within the organization.
A dynamic and supportive work environment.

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Expert Staffing Solutions

Staffing and Recruitment

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