Urgent opening For Front Desk Executive - FORT

DEPARTMENT

JOB TITLE/ ROLE / DESIGNATION:

PRIMARY

You will serve as the first point of contact for visitors and clients, providing exceptional customer service and support. This role is crucial in maintaining a welcoming and professional atmosphere while managing various administrative tasks.

• Greet and welcome visitors, clients and employees in a friendly and professional manner.
• Manage incoming calls, directing them to the appropriate departments/officials, and taking messages when necessary.
• Maintain an organized reception area and ensure it is always presentable.
• Managing Meeting rooms effectively - Upkeep, maintenance and booking of meeting rooms.
• Handle incoming and outgoing mail, packages and deliveries.
• Address and resolve any visitor or client concerns in a timely manner.
• Monitor visitor access and maintain security protocols.
• Assist with administrative tasks such as filing, photocopying and data entry.
• Assist employees to coordinate with the travel desk for their travel
  requirements.

DEPARTMENTAL STRUCTURE

Position

QUALIFICATIONS REQUIRED

• Bachelors degree in Business Administration, Hospitality Management, or a related field.

EXPERIENCE REQUIRED (Minimum to Maximum)

5+ years of experience in a front desk or customer service role.

FUNCTIONAL / TECHNICAL & BEHAVIORAL SKILLS REQUIRED

Functional / Technical Skills (E.g.: Financial Accounting, Data Analytics, Content Writing, IT etc.)

1. Strong organizational and multitasking abilities.

2. Proficiency in Microsoft Office Suite and other office software.

3. Ability to work independently and as part of a team.

4. Maintain high standards of personal grooming.

Behavioral Skills (E.g.: Communication Skills, Presentation Skills, Team Management skills etc.)

1. Excellent communication and interpersonal skills.

2. Ability to work under pressure and handle emergencies calmly.

3. Professional appearance and demeanor.