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Jones Lang LaSalle
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Front Office Executive

Front Office Executive

Jones Lang LaSalle

0 - 7 years

4 - 5 Lacs

gurugram

Posted:3 hours ago| Platform:

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Skills Required

selection process crisis management front office executive reconciliation customer service investment management ms office business continuity guest relation executive commercial real estate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Competencies

Excellent communication skills

Strong customer service drive

Outstanding problem solving skills

Able to work flexible hours

Quick learner and ability to motivate self

Proven working experience as a guest relation Executive

Confidently able to present to clients

Hands-on experience in using visitor management software and MS office

Strong team player within a customer service team environment

Responsibilities

Key Operations delivery

Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client

Site personnel are notified of guest s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor

Issue visitor badges/temporary card/service badge/new joiners ID & access card
Follow up for the return of respective ID/access cards with respective stake holders

Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures

Ensure Site specific processes/manuals is followed

Visitor admission is properly authorized

Maintained visitor log book and book taxis if required

Assisting with special needs for visitors with disabilities

Ensuring basic cleanliness of lobby, lifts and public area

Ensure the laptop details are scanned and check for Govt

Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix

Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival

Client safety and security protocols are followed

Daily reconciliation & shredding of daily badges

Participate in Emergency Evacuation procedures including crisis management and business continuity

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Front Office Executive