Urgent Opening For Executive (Helpdesk)

Job Description

Urgent Opening for Executive (Helpdesk) Designation: Executive Employment Type: Full-Time, Permanent Location: Kakinada, AP Salary: 12,000 to 18,000 (depending on experience ) Responsibilities- Provide first-level contact and convey resolutions to employee issues Provide timely resolutions to clients' issues related to health insurance policies. Manage client queries and concerns through phone calls, emails, or chats. Scrutinize the Mediclaim files. Utilize excellent customer service skills and exceed employees expectations Ensure proper recording, documentation, and closure Preserve and grow your knowledge of help desk procedures, products, and services Manage client queries and concerns through phone calls, emails, or chats. Handle customer escalations in a professional manner to maintain high levels of satisfaction. Maintain accurate records of all interactions with clients. Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done. Maintaining TAT in solving query-related claims & controlling possible escalations How to Apply: If you are interested, please share your updated resume via: Email: kchavan@mdindia.com WhatsApp: +91 7391054045 Thanks & Regards, Kuldip Chavan Deputy Manager HR Dept.