Urgent Opening For Desktop Support Engineer

Team Computers

1 - 3 years

1 - 3 Lacs

hyderabad

Posted:-1 days ago| Platform:

Apply

Skills Required

desktop support l1 support l1 engineer it service desk service desk technical support l1

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Responsibilities:

Provide Technical Assistance:
Respond to user requests for technical assistance via phone, email, or in person.
Troubleshooting and Diagnosis:
Diagnose and resolve technical hardware and software issues, including operating systems (Windows, macOS), applications, printers, network connectivity, and other peripherals.
Ticket Management:
Log all support requests in a ticketing system, track progress, and ensure timely resolution and closure of tickets.
User Account Management:
Assist with user account creation, password resets, and access management.
Hardware and Software Installation:
Install, configure, and maintain desktop computers, laptops, peripherals (printers, scanners, etc.), and software applications.
System Maintenance:
Perform routine maintenance tasks, including software updates, patching, and system backups.
Network Support:
Assist users with basic network connectivity issues (LAN, Wi-Fi, VPN).
Documentation:
Create and maintain documentation of common issues, resolutions, and standard operating procedures.
User Training:
Provide basic training and guidance to end-users on the use of hardware and software.
Inventory Management:
Assist with tracking and managing IT assets, including hardware and software licenses.
Escalation:
Escalate complex issues to higher-level support teams or vendors when necessary.
Remote Support:
Provide remote technical assistance using remote desktop tools.
Maintain a Clean and Organized Workspace:
Ensure the physical workspace is organized and equipment is properly maintained.
Adhere to IT Policies and Procedures:
Follow established IT policies, procedures, and security guidelines.
Stay Updated:
Keep abreast of the latest technology trends and best practices in desktop support.

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