Posted:4 weeks ago|
Platform:
Work from Office
Full Time
Job Description The Manager will play a key role working with operations and Support functions to understand business needs and apply relevant techniques to deliver quantifiable improvements. To develop and implement quality plans, programs, and procedures using statistical quality control statistics, tools and analyses and to ensure that performance and quality parameters are as per the regulatory standards Job Profile This position requires the person providing leadership at the site level in executing Improvement projects using Six Sigma, Lean QMS management Process Audits using ISO 9001 / COPC Exposure in transactional quality / operational quality Sampling techniques Identification on training need analysis Resource allocation Quality form design Correlations and impact analysis on operational metric. The person should be a change agent who can make a significant impact Adherence to contractual requirements for Quality Maintaining communication with internal and external customers Knowledge and skills Must have proven experience in leading a team of Quality Executives in a BPO/KPO. To plan and deliver results in a highly demanding environment. To work with different POCs at different levels to drive initiatives end-to-end. Data analytics & provide relevant information through dashboards for both internal and external stakeholders. Support customization of modules as per business requirements. Excellent Communications Skills (Both Written & Verbal) Advanced working knowledge on Microsoft Excel & PowerPoint. Interested candidates can share resume on below mentioned email ID: Sanjeevani.supe@1point1.com
1Point1
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