Urgent hiring For service desk trainer in pune

Clarity Consulting

4 - 9 years

3 - 7 Lacs

pune

Posted:6 hours ago| Platform:

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Skills Required

technical support service desk trainer technical trainer technical training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hands on experience on ITSM tools e.g. SNOW, Remedy, CISM
Experience working on Genesys, Avaya, Cisco or any other Voice Infrastructure
Advance knowledge of troubleshooting desktop & laptops, printers, Installation & Hardware issues
Intermediate knowledge of Networking, IP addressing, Proxy Servers & VPN
Advance knowledge of troubleshooting OS, Browsers, Office suites (incl. Office 365, SharePoint, OneDrive for Business, Outlook, Teams), VPN troubleshooting
Basic Operating System knowledge (Apple and Windows Vista,7,8, 10), remote management tools (MSRA, MSRDC, LogMeIn, Bomgar etc)
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions, Active Directory & Network Drives
Knowledge of various mobile devices (Apple, Android, Windows, Microsoft Intune)
4-5 years of overall work experience. 2-3 years of experience in working in Service Desk/ Technical Support environment.
Relevant experience in conducting Service Desk/Technical training/ITIL training will be an added advantage
ITIL certified preferred, must be at least ITIL trained (ITILv3 or v4)

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