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MD India Health Insurance TPA Pvt Ltd
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Urgent Hiring For Helpdesk Executive

Urgent Hiring For Helpdesk Executive

MD India Health Insurance TPA Pvt Ltd

0 - 2 years

0 - 1 Lacs

agartala

Posted:None| Platform:

Apply

Skills Required

helpdesk front desk help desk operations front office back office office coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent Opening for Executive (Helpdesk)

Designation:

Employment Type:

Responsibilities-

Provide first-level contact and convey resolutions to employee issues
Provide timely resolutions to clients' issues related to health insurance policies.
Manage client queries and concerns through phone calls, emails, or chats.
Scrutinize the Mediclaim files.
Utilize excellent customer service skills and exceed employees' expectations
Ensure proper recording, documentation, and closure
Preserve and grow your knowledge of help desk procedures, products, and services
Manage client queries and concerns through phone calls, emails, or chats.
Professionally handle customer escalations to maintain high levels of satisfaction.
Maintain accurate records of all interactions with clients.
Quality Check of contents of Deficiencies raised, through physical verification of documents & files, rectification to be done.
Maintaining TAT in solving query-related claims & controlling possible escalations.

Client Location:

ONGC, Badarghat Complex, Agartala (Tripura West) - 799014

Contact Person:

Email your updated resume to

kchavan@mdindia.com
Or WhatsApp us at

+91 7391045045

We look forward to hearing from you soon!

Thanks and Regards,

Kuldip Chavan

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