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MD India Health Insurance TPA Pvt Ltd
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Urgent Hiring For Helpdesk Executive For Government Client

Urgent Hiring For Helpdesk Executive For Government Client

MD India Health Insurance TPA Pvt Ltd

0 - 1 years

1 Lacs

Chennai Delhi

Posted:2 months ago| Platform:

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Skills Required

help desk Client Coordination TPA Insurance Broking Client Servicing Client Relationship Health Insurance Client Handling CRM

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Work from Office

Job Type

Full Time

Job Description

Designation - Helpdesk Executive Responsibilities - Provide first level contact and convey resolutions to employee issues Provide timely resolutions to clients' issues related to health insurance policies. Manage client queries and concerns through phone calls, emails, or chats. Scrutinize the mediclaim files. Utilize excellent customer service skills and exceed employees expectations Ensure proper recording, documentation and closure Preserve and grow your knowledge of help desk procedures, products and services Manage client queries and concerns through phone calls, emails, or chats. Handle customer escalations in a professional manner to maintain high levels of satisfaction. Maintain accurate records of all interactions with clients. Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done. Maintaining TAT in solving query related claims & controlling possible escalations. Client Address- Delhi - Oil and Natural Gas Corporation Limited (ONGC) Deendayal Urja Bhawan, 5A, Nelson Mandela Marg, Vasant Kunj, New Delhi-110070 Chennai - ONGC, Thalamuthu Natarajan Bldg. (CMDA Tower-I) No.1, Gandhi Irwin Road, Egmore, Chennai - 600 008 Note- Immediate joiners are preferred.

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MD India Health Insurance TPA Pvt Ltd

www.mdindia.com

Health Insurance / TPA

Ahmedabad

201-500 Employees

45 Jobs

Key People

Vikram Mehta

Managing Director
Ruchi Sharma

Chief Operating Officer
Rajesh Gupta

Chief Financial Officer

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