Urgent Hiring For Helpdesk Executive For Government Client

0 - 1 years

1 Lacs

Rajahmundry, Karaikal

Posted:2 months ago| Platform: Naukri logo

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Skills Required

help desk Client Coordination TPA Insurance Broking Client Servicing Client Relationship Health Insurance Client Handling CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation - Helpdesk Executive Responsibilities - Provide first level contact and convey resolutions to employee issues Provide timely resolutions to clients' issues related to health insurance policies. Manage client queries and concerns through phone calls, emails, or chats. Scrutinize the mediclaim files. Utilize excellent customer service skills and exceed employees expectations Ensure proper recording, documentation and closure Preserve and grow your knowledge of help desk procedures, products and services Manage client queries and concerns through phone calls, emails, or chats. Handle customer escalations in a professional manner to maintain high levels of satisfaction. Maintain accurate records of all interactions with clients. Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done. Maintaining TAT in solving query related claims & controlling possible escalations. Client Address- Rajahmundry, AP- ONGC, Godavari Bhavan, Base Complex, Rajahmundry-533 106, East Godavari District (A.P.) Karaikal, Tamil Nadu- ONGC, Neravy Office Complex, Neravy (PO), Karaikal - 609 604 Note- Immediate joiners are preferred.

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MD India Health Insurance TPA Pvt Ltd
MD India Health Insurance TPA Pvt Ltd

Health Insurance / TPA

Ahmedabad

201-500 Employees

45 Jobs

    Key People

  • Vikram Mehta

    Managing Director
  • Ruchi Sharma

    Chief Operating Officer

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