Unit Manager - Operations

Requirements

Description and Requirements

Process DescriptionHandle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow proceduresType of activities

• Work allocation
• Processing
• Reporting
• Meeting SLA including Performance guarantees
• Staffing Management
• Maintain regulatory compliance
• Customer interactions
  

Basic Function

• Update & maintain day to day Workforce Management while ensuring decisional timeliness standards are met within the regulations
• Preparing, Reporting & Analyzing the scorecards of performance
• Rules based Decision Making
• Customer Relationship Management
• Identify possible alternative solutions and select the most appropriate ones
• Extracting data from various sheet and preparing custom defined reports
  

About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.At MetLife, it’s #AllTogetherPossible . Join us!