Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Metlife
>
Unit Manager - Operations

Unit Manager - Operations

Metlife

8 - 18 years

17 - 19 Lacs

noida

Posted:5 days ago| Platform:

Apply

Skills Required

capacity management report generation staffing information security unit manager operations relationship client interaction management research monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage teams and ensure SLAs are met including demand and capacity management

Review/generate reports to monitor performance

Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

Provide coaching and feedback to team members to enable them to improve their performance

Assist new hires such that they are productive on the floor in the shortest possible time frame

Handle customer, employee and internal partner escalations

Provide inputs on process and system to the team members

Client Interaction, where required at the level of supervisors including timely response

Ensure compliance with internal policies and procedures, external regulations and information security standards

Firm understanding of policies and procedures and can articulate processes in customer interactions

Ensure that all agents in their process know their goals and how they are linked to the Organization s quality policy

Motivate team members, anticipate staffing needs, acquire talent for the future, develops talent (Identify High potential resources) and manage attrition

Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities

Effectively manage research/resolution/follow-ups for closure of open items

Build relationship with Onshore Management to ensure a one-team approach .

More Jobs at Metlife

Fullstack Lead

Hyderabad

7 - 12 yrs

INR 20 - 35 Lacs

Fullstack Developer

Hyderabad

6 - 10 yrs

INR 12 - 22 Lacs

Fullstack Engineer

Hyderabad

12 - 21 yrs

INR 25 - 40 Lacs

Sr. Business Analyst-Analytics

Noida

14 - 15 yrs

INR 8 - 9 Lacs

Assistant Manager - Technology Services

Noida

5 - 7 yrs

INR 37 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Metlife

Insurance and Financial Services

New York

Login to

Please Verify Your Phone or Email

Confirm Action

Unit Manager - Operations