Unit Manager Hospital

Job Title:

Department:

Job Summary:

The Unit Manager is responsible for managing Patient Care Attendants (PCAs) and Housekeeping (HK) staff to ensure smooth operations, clean and safe environments, and high-quality patient support services within the hospital unit.

Key Responsibilities:

1. PCA Management

• Oversee daily duties and performance of PCAs in the assigned unit.
  
• Ensure timely patient assistance—including mobility support, hygiene care, feeding, and comfort care.
  
• Prepare and manage PCA duty rosters and shift allocations.
  
• Conduct regular rounds to monitor PCA activity, patient feedback, and service quality.
  
• Arrange training for PCAs on patient handling, infection control, and safety protocols.
  

2. Housekeeping (HK) Management

• Supervise HK staff for proper cleaning, sanitization, and maintenance of the unit.
  
• Ensure compliance with infection control guidelines (NABH/JCI standards).
  
• Monitor cleanliness levels in patient rooms, corridors, nursing stations, bathrooms, and critical areas.
  
• Manage the use and availability of cleaning materials and equipment.
  
• Report facility-related issues to maintenance and follow up on resolutions.
  

3. Operational Responsibilities

• Maintain hygiene, safety, and service standards across the unit.
  
• Ensure smooth coordination between nursing teams, PCAs, and HK staff.
  
• Handle escalations from patients, families, or staff regarding service concerns.
  
• Conduct daily briefings for PCA and HK teams.
  
• Monitor attendance, discipline, and grooming of staff.
  

4. Documentation & Compliance

• Maintain duty rosters, attendance records, and performance reports.
  
• Ensure compliance with hospital operational SOPs, safety standards, and audit requirements.
  
• Support quality audits and implement corrective actions when necessary.
  

5. Team Training & Development

• Identify skill gaps and arrange training for PCA and HK staff.
  
• Mentor staff for improved performance and professional behavior.
  
• Conduct induction for newly joined PCA and HK team members.
  

Qualifications & Skills:

• Bachelor’s degree in Hospital Administration / Nursing / Any relevant field.
  
• 3–5 years of experience in hospital operations or supervisory roles.
  
• Strong leadership, communication, and people-management skills.
  
• Knowledge of housekeeping standards, infection control, and patient care processes.
  
• Ability to handle high-pressure situations and multitask effectively.
  

Working Conditions:

• General Shift-based role as per hospital requirements.
  
• Involves regular rounds, monitoring, and coordination across departm

  Role & responsibilities

Preferred candidate profile