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Unit Manager- Contact Center- Bank- Chennai

Unit Manager- Contact Center- Bank- Chennai

V Konnect

8 - 13 years

18 - 20 Lacs

Chennai

Posted:2 weeks ago| Platform:

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Skills Required

Outbound contact center Unit manager Call Center Management Call Center Operations Outbound Sales Contact Center Operations Contact Center Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Unit Head is responsible to administer & lead a contact center site in its entirety in terms of Service Delivery Operations, Revenue Generation by supporting cross sales initiatives, and optimum utilization of Human Resources. Unit Head will ensure seamless day to day management of the site, and adherence to the laid compliance framework.
Service Efficiency, Customer Experience, Revenue generation through cross sales, Human capital management, and adherence to compliance framework, are the top KPIs for a Unit Head.

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