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Accenture in India
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Trust & Safety Analyst

Trust & Safety Analyst

Accenture in India

3 - 5 years

0 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform:

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Skills Required

content strategy consulting technology network power support audits service drive development calibration monitoring tracking coaching

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

User-Generated Content Moderation - Content Moderation

Designation:

Trust & Safety Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

What are we looking for?

Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality.
Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.
Need to ensure timely quality insights are shared to drive process improvements.
Should ensure timely feedback and individual performance development is tracked and reported.
Should work with the core Operations Team and drive overall quality standards defined as per the process. Roles and Responsibilities:
Assess the quality of analysts on the project.
Meet volume and quality targets for all quality assurance audits.
Develop and maintain knowledge of client and their business needs processes.
Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.
Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training.
Participate in process calibration sessions with clients and cross-vendor.
Take accountability for effectively handling escalations.
Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.
Assist with monitoring and tracking incidents to ensure timely resolution.
Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance.

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Trust & Safety Analyst