Travel Operations Executive

• Handle flight, hotel, and package bookings through various B2B portals (e.g., TravClan, TBO, EaseMyTrip, etc.).
• Generate invoices, receipts, and vouchers for clients and maintain booking records daily.
• Coordinate with airlines, hotels, and suppliers for booking confirmations, cancellations, rescheduling, or special requests.
• Manage client communication via phone, WhatsApp, and email — send itineraries, boarding passes, and timely updates.
• Handle SOS / emergency cases such as last-minute changes or flight issues with professionalism and calmness.
• Search competitive pricing and best deals across portals to optimize margins.
• Maintain daily MIS (Management Information System) and assist in weekly and monthly reporting.
• Represent client with strong communication, integrity, and client-first attitude.
  

Qualifications & Skills

• Graduate (any stream); preference for Travel & Tourism / Hospitality background.
• 2–3 years of experience in a travel agency or travel operations role.
• Proficient in using B2B travel portals, Microsoft Excel, WhatsApp Web, and email communication.
• Strong written and verbal communication skills in English and Hindi.
• Tech-savvy — able to extract flight details, PNR info, and manage online check-ins.
• Ability to multitask, prioritize, and handle clients confidently.
• Calm and solution-oriented approach during urgent or difficult situations.