Travel Operations Executive

About the role:

We are looking for a detail-oriented and proactive Operations Executive to join our travel operations team. The ideal candidate will manage day-to-day booking operations, coordinate with vendors and customers, and ensure seamless delivery of travel services—from itinerary planning to execution.

Key Responsibilities:

• Handle end-to-end operations for tour packages.
• Coordinate with hotels, transporters, and local vendors for booking confirmations and service arrangements.
• Prepare and share travel itineraries, vouchers, and necessary travel documents with clients.
• Ensure accurate costing and maintain package profitability.
• Handle post-booking support including amendments, cancellations, and refunds.
• Manage client communication pre- and post-departure to ensure a smooth travel experience.
• Work closely with the sales team to deliver confirmed services as per client requirements.
• Maintain daily MIS reports, booking records, and payment updates.
• Assist in vendor negotiations and on boarding new partners.
• Support in resolving any on-trip or operational escalations efficiently.

Required Skills:

• Strong knowledge of domestic and international destinations.
• Excellent coordination and communication skills (written & verbal).
• Proficiency in MS Office, Google Sheets, and travel CRMs.
• Ability to multitask and manage timelines under pressure.
• Customer-centric approach with problem-solving ability.

Qualifications & Experience:

• Graduate in Tourism, Hospitality, or related field (preferred).
• 1–3 years of experience in travel operations.
• Experience in handling holiday packages, hotel bookings, and vendor coordination.

If you're interested or know someone who might be, send CV to hr@kiomoi.com or apply directly.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person