Travel Consultant

Job Description

Accountabilities: Provide exceptional traveler care and customer services to corporate clients Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travelers. Incumbent should have good knowledge of domestic and International critical itineraries – geographical knowledge is mandatory Open to work 24/7 environment, roster off, week end working, public holidays and festivals Managing building relationship with VFS and embassies plus vendors in order to get timely confirmations Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA Ensure latest updated policies, procedures, desk instructions are read and complied Excellent customer service and communications skills – written and verbal Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultants Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process Experience & Skills: Graduate. Diploma, degree in travel & tourism would be added advantage 3-4 relevant experience in travel domain Build excellent relationship with customer groups, peers and seniors Should be a team player and manage show alone if required GDS experience is mandatory – Galileo & Amadeus. Knowledge of corporate travel economics and travel technology/ tools will be an added advantage Show more Show less