Travel Consultant

Job Title:

Location:

Roles and Responsibilities

• Provide expert advice and consultation to clients on travel destinations, accommodation, and available transport options.
• Design and assemble ideal itineraries tailored to clients’ individual needs and preferences.
• Stay updated on the latest travel trends, regulations, and recommended destinations.
• Build and maintain strong relationships with clients, suppliers, and service providers to ensure seamless travel experiences.
• Ensure compliance with travel regulations, including visa requirements, health advisories, and travel bans.
• Manage client bookings, ensure all reservations are correctly processed, and handle any required changes or cancellations.
• Negotiate contracts and packages with service providers to offer competitive pricing to clients.
• Work proficiently in a team environment while managing multiple projects independently.

Required Qualifications

• Proven experience in the travel industry with a strong understanding of various destinations and travel products.
• Excellent communication and interpersonal skills to effectively engage with a diverse client base.
• Strong telecalling abilities with an aptitude for building client rapport and closing sales over the phone.
• Proficient in designing itineraries based on client preferences and budget considerations.
• Ability to work well under pressure with excellent time management skills.
• Sound knowledge of travel regulations, including visa, passport, and international travel requirements.
• Capability to manage budgets holistically and ensure cost-effectiveness for clients.

Key Responsibilities

• Analyse clients’ initial inquiries and propose travel solutions that best meet their expectations and budget.
• Create promotional materials to advertise travel packages, deals, and company services.
• Facilitate local trips to familiarise yourself with destinations and build relationships with local partners.
• Provide clients with accurate travel advice, including cultural nuances and practical travel tips.
• Coordinate and manage group travel arrangements, ensuring synchronised travel plans and smooth operations.
• Contribute ideas during team meetings to enhance product offerings and service quality.
• Identify new sales opportunities and manage follow-ups to convert prospective clients.