Travel Consultant

Job Title: Travel Consultant
Department: Travel Services
Location: Siliguri, West Bengal
Reports To: Travel Manager / Operations Supervisor
Employment Type: Full-time

About Us:

Mahavir Travels is a leading travel services provider specialising in seamless air and hotel bookings for both corporate and leisure clients. With a focus on personalized service, expert advice, and cutting-edge technology, we help our customers plan and book memorable, efficient, and cost-effective travel experiences Nationally.

Job Summary:

We are seeking a knowledgeable and customer-focused Travel Consultant to join our team. The ideal candidate will have strong expertise in booking domestic flights and hotels, excellent communication skills, and a passion for delivering exceptional customer service. You will assist clients in planning, reserving, and confirming travel arrangements, ensuring a smooth and enjoyable travel experience.

Key Responsibilities:

• Provide expert consultation to clients regarding air travel and hotel accommodations
• Research and recommend travel options based on client preferences and budget
• Book flights and hotels using online booking tools
• Ensure all bookings comply with travel policies and preferences
• Process payments, issue tickets, and manage confirmations, amendments, or cancellations
• Keep clients informed of any changes such as flight delays or hotel rebookings
• Maintain accurate client profiles and travel records
• Resolve issues or complaints in a professional and timely manner
• Stay up-to-date with industry trends, travel advisories, airline policies, and hotel offerings
• Develop and maintain strong relationships with airlines, hotels, and other travel partners

Requirements:

• Proven experience as a travel consultant or similar role (minimum 2 years preferred)
• Strong understanding of airfares, ticketing rules, and hotel reservation procedures
• Exceptional customer service and communication skills
• Attention to detail and organizational skills
• Ability to multitask and work under pressure
• Knowledge of visa and travel documentation requirements
• Fluent in English (additional languages are an advantage)

Preferred Qualifications:

• Diploma or certification in Travel & Tourism or related field
• Experience working in a travel agency or corporate travel environment
• Familiarity with B2C travel platforms

Benefits:

• Competitive salary and commission structure
• Travel discounts and incentives
• Ongoing training and professional development
• Supportive and dynamic work environment

Job Type: Full-time

Pay: ₹8,086.00 - ₹15,000.00 per month

Schedule:

• Day shift

Work Location: In person

Application Deadline: 01/08/2025
Expected Start Date: 01/08/2025